Terms and Conditions

 

General



Server use

TAGhosting reserves the right to refuse service and/or access to its servers and/or services to anyone.

TAGhosting does not allow any of the following content to be stored on its servers:

Extreme Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content unless the site has been given authority by the TAG Hosting sales team.

Excessive download content or non-linked content.

Refusal of service based on content matching either of these two criteria is entirely at the discretion of TAGhosting.

TAGhosting reserves the right to move your data to a different server with no previous notice.

For SSH access we will provide this service however a special security agreement must be signed. ( After receipt the account will be given access)

Support

We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Note: if your broadband connection is unavailable then you should contact your supplier. Then use an alternative short term connection like our free account 0845 dialup service details in your join up package . Should you fail to find a resolution to your problem in our Knowledge Base you will find our 24/7 support contact details on our website: www.TAGhosting.co.uk

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the TAGhosting support website, as are details of any interruptions to our services.

Unlimited Use Policy

High bandwidth usage: TAGhosting offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, TAGhosting may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at TAGhosting' discretion, TAGhosting reserves the right to impose the High Resource User Policy for the consideration of all customers.

High Resource User Policy

Resources are defined as bandwidth, processor utilization or disk space.

TAGhosting may implement the following policy to its sole discretion:

When the resources utilised by a customer in using a service are abnormally high, TAGhosting reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby TAGhosting continues supplying the service under a reduced usage criteria specified by TAGhosting. Failure to comply with such measures may result in your service being terminated.

Uploads via scripting languages

We limit uploads made via scripting languages - Uploads made using PHP are limited to 20MB per file. We will not be held responsible for any file uploaded which could damage your website or other. We strongly suggest that you password protect your upload folder and do not allow public uploads without correct file checking.

Payment policies

All accounts are set up on a prepay basis. Although TAGhosting reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, from the date the account was established. Customers will automatically be charged again at the end of their prepay period unless confirmation of the wish to close has already been received.

In situations where the card number on file is declined TAGhosting will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, TAGhosting reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £20 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

You are required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

Please refer to our Domain Name terms of service for Domain Name specific payment policies.

All payment is in UK sterling. All prices displayed are shown excluding UK VAT.

Your personal details

Please note that whilst your email is primarily used for billing purposes, TAGhosting reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications within your TAGhosting control panel.

We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that TAGhosting may use for the purposes of delivering specific services to you (e.g. customer support). We do not retain any of your credit card details after you have purchased from Taghosting. We therefore send out reminders so that you can repurchase the services. All services are for a one year contract.

Any change of name, company ownership, change in billing details must be informed in writing, or update through your TAGhosting Control Panel.
In addition any change in a company status to or from a Limited Company of any status, must be also be notified in writing in order that correct billing and liability is undertaken. If a change of company status takes place without notification all liabilities then in accordance to any outstanding liabilities will be deemed as transferred in full to the new company status.

Payment options

In order to streamline our accounting procedures and keep costs down TAGhosting currently runs a limited number of payment options.

Credit / Debit Cards: TAGhosting accepts most major cards all via the google and pay pal gateway

Cheque Payment: This option is only available to business customers who pay annually for their TAGhosting account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line. TAGhosting cannot guarantee that a service will be provided until after any received cheques have been cleared.

30 day trial

For customers opening their first account the initial 30 days are available on a trial basis (please see packages with this facility). For special promotions offered at discounted prices the trial period is limited to the initial 7 days. Customers will not be entitled to this benefit if they have previously had an account with TAGhosting unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.

The 30 day trial does not apply to our Domains.

30 day money back guarantee

All new accounts have a subjective 30 day money guarantee which must follow the following procedure. First complaint / incident must be recorded through our customer
support team. If the complaint / incident can not be resolved or a formal resolution made then an offer of a 30 day money back guarantee will be made. The 30 day money back offer does not effect your UK statutory rights. However will be resolved within the UK Trading legislation. If the request for money back is made outside these terms then there
will be a breach in contract and the offer will be null and void.

Cancellation and refunds

TAGhosting reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes TAGhosting' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to TAGhosting. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased such as a Domain name. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by TAGhosting. In addition some accounts incur set-up fees, these charges are also non-refundable.

Domain credits / Domain names cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.

All hosting, email and dedicated server accounts are subject to a 12 month minimum contract term.

Any website creation contact will upon cancellation attract an administration fee in line with our pricing structure.

Chargebacks

Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such chargebacks and recover the original monies from the card issuer.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold TAGhosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against TAGhosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless TAGhosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with TAGhosting' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from TAGhosting' servers.
The website owner is responsible for all content and scripting. TAGhosting will not be held liable for any security coding action that has been produced or omitted on the hosted site, which may result in hacking or unwitting back door weakness in the website. TAGhost reserve the right to suspend any account without prior notice if the terms and conditions are not adhered too.

Disclaimer

TAGhosting will not be responsible for any damages your business may suffer. TAGhosting makes no warranties of any kind, expressed or implied for services we provide. TAGhosting does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, TAGhosting cannot guarantee to be able to replace lost data. TAGhosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by TAGhosting and its employees. . TAGhosting reserves the right to revise its policies at any time including the changing of any prices terms and conditions at any time without prior notice, this includes any arrangements made, contracted or assisted by any third party or service.

Please note: by signing up for any of our services you agree to be bound by all TAGhosting terms and conditions.